1z0-962 practice test

1. Question 1 · 1

   Your customer has three sites defined in the system, site 1, site 2, and site 3. All sites have their own billing strategy defined and Balance Forward Billing is enabled for site 1 and Site 2 at the account level. How will bills be generated?

   Choose one answer.

   • Sites 1, 2, and 3 activities will be included in a single bill.
   • Sites 2 and 3 activities will be included in a single bill.
   • Sites 1 and 2 activities will be included in a single bill.
   • Sites 1 and 3 activities will be included in a single bill.

2. Question 2 · 1

   Your customer has a state tax of 20% and a city tax of 10% as non-inclusive tax rates that are applicable on a transaction line. Your invoice has two lines: Line1 with $600 USD and Line2 with $400 USD. What will be the resulting tax and invoice amounts for your tax invoice?

   Choose one answer.

   • state tax of $166.67 USD for the invoice, city tax of $16.67 USD, and an invoice total of $1,184.34 USD.
   • state tax of $166.67 USD for the invoice, city tax of $91.11 USD, and an invoice total of $1,257.78 USD.
   • state tax of $166.67 USD for the invoice, city tax of $91.11 USD, and an invoice total of $1,000 USD.
   • state tax of $200 USD for the invoice, city tax of $10 USD, and an invoice total of $1,210 USD.
   • state tax of $200 USD for the invoice, city tax of $100 USD, and an invoice total of $1,300 USD.

3. Question 3 · 1

   What is the impact on transactions of changing the billing cycle for a customer or group of customers?

   Choose one answer.

   • The billing cycle does not have any impact on new transactions.
   • Existing transactions with no activity retain the old billing cycle.
   • Existing transactions with activity adapt the new billing cycle.
   • New transactions after this change inherit the new billing cycle.

4. Question 4 · 1

   Your Customer Upload Batch with an error and you identify the error as being due to an incorrect Payment Method. How will you correct the error?

   Choose one answer.

   • by using the Customer Import Interface work area
   • by using the correct Customer Payment Method spreadsheet
   • by using the correct Customer Data spreadsheet
   • by importing the correct data by using a new spreadsheet upload

5. Question 5 · 1

   What are the three drilldown options available in the task pane for Receipt Remittance? (Choose three.)

   Choose all answers that apply.

   • Lockbox Transmission History
   • Create Automatic Receipts
   • Correct Funds Transfer Errors
   • Create Receipt Remittance Batch
   • Manage Receipt Remittance Batches

6. Question 6 · 1

   A client has implemented a revenue policy with time-based contingencies. An invoice for a creditworthy customer is imported and one of the invoice lines is associated with both a nonstandard refund policy (60 days) and an acceptance clause (100 days). When will revenue be recognized?

   Choose one answer.

   • only after manual intervention
   • after 100 days
   • immediately
   • after 60 days

7. Question 7 · 1

   To determine the best approach to converting a clients data, you must know which setup is set-enabled and can be shared. Identify three set-enabled setups in Receivables. (Choose three.)

   Choose all answers that apply.

   • Collectors
   • Standard Memo Lines
   • Revenue Types
   • Receivable Specialists
   • Revenue Contingencies

8. Question 8 · 1

   You have created payment terms in a system and associated them in the USA reference data set. All the payment terms in the system are shown as follows. Business Unit X has a set assignment of Enterprise Set for payment terms. Payment Term = Net 30; Reference Data Set = Enterprise Set Payment Term = Net 45; Reference Data Set = Enterprise Set Payment Term = 1%/10 Net 30; Reference Data Set = USA Set Payment Term = Net 45; Reference Data Set = USA Set If an invoice is created in Business Unit X, which payment term set is available for use in a transaction?

   Choose one answer.

   • Net 45 (Enterprise Set), Net 45 (USA Set)
   • Net 30 (Enterprise Set), Net 45 (Enterprise Set)
   • Net 30 (Enterprise Set), Net 45 (USA Set)
   • 1%/10 Net 30 (USA Set), Net 45 (USA Set)

9. Question 9 · 1

   A customer calls the Accounts Receivables department and asks for the balance of all invoices that are due in the next 30 days. The customer also has a question about a specific invoice line. As a Billing Specialist, which action would you take?

   Choose one answer.

   • Search for the information in the Review Customer Account Details user interface.
   • Apply, reverse, or process the receipt.
   • Create an open debit memo.
   • Search for open invoices on the Manage Transaction search page.

10. Question 10 · 1

    You are not able to initiate a bankruptcy request at the customer site level on behalf of a customer. Which two conditions are failing? (Choose two.)

    Choose all answers that apply.

    • Preferences must be enabled and Enable Bankruptcy must be set to Yes for the customer.
    • The Collections Administrator creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should have the Collection Manager and Customer Profile Administrator roles assigned.
    • Preferences must be enabled and Enable Bankruptcy must be set to Yes in Manage Collections Preferences in the Functional Setup Manager for Advanced Collections.
    • The Collections Manager creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should be configured as a resource.
    • Bankruptcy must be applied at the customer level, which includes all transactions at the customer, account, and Site levels.
    • The customer does not have the default strategy and default collector assigned at the customer account and site level.

11. Question 11 · 1

    In which two ways would you configure Satisfaction Method (SM) and Satisfaction Measurement Model (SMM) in Revenue Management to recognize revenue for performance obligations over time? (Choose two.)

    Choose all answers that apply.

    • by setting SM to "Requires Complete" and SMM to "Period"
    • by setting SM to "Allow Partial" and SMM to "Percent"
    • by setting SM to "Allow Partial" and SMM to "Period"
    • by setting SM to "Requires Complete" and SMM to "Quantity"
    • by setting SM to "Requires Complete" and SMM to "Percent"

12. Question 12 · 1

    Identify a valid reason for a Collector being unable to enter a dispute against a particular transaction.

    Choose one answer.

    • The invoice is not closed.
    • The transaction is partially paid.
    • The transaction type is not associated with a credit memo type.
    • The transaction date falls in a closed period.
    • The transaction is an invoice.

13. Question 13 · 1

    You are the Billing Manager and you are responsible for reviewing adjustments and approving them. Which two tabs are available in the Adjustments Overview Region on the Billing Work Area page? (Choose two.)

    Choose all answers that apply.

    • Pending My Research
    • Pending Approval From Managers
    • Pending Approval
    • Pending My Approval
    • Approved

14. Question 14 · 1

    What do you need to total in order to find the total transaction price for a customer contract that is calculated by Revenue Management?

    Choose one answer.

    • the extended SSP amounts for all performance obligations in the customer contract
    • the SSP amounts for all performance obligations in the customer contract
    • the selling price for all performance obligations in the customer contract
    • the allocated amount for all performance obligations in the customer contract
    • the billing amount for all performance obligations in the customer contract

15. Question 15 · 1

    Identify three activities that you can perform from the Collections Dashboard. (Choose three.)

    Choose all answers that apply.

    • Verify Customer Payments.
    • Assign a Collector to a delinquent customer.
    • View the Total Amount Due for delinquent customers.
    • Record an activity to create a task or tasks to follow up on a delinquent customer.
    • Update the work status of a work item for a delinquent customer.

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