Certified Advanced Administrator practice test

1. Question 1 · 1

   An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet this requirement?

   Choose one answer.

   • Create a developer sandbox
   • Create a configuration-only sandbox
   • Create a metadata sandbox
   • Create a full sandbox

2. Question 2 · 1

   Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact. How should an administrator create these licenses in the sandbox?

   Choose one answer.

   • Use the Match Production Licenses tool.
   • Submit a Salesforce Support case.
   • Merge Production and the sandbox using a template.
   • Refresh the sandbox from production.

3. Question 3 · 1

   Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity reports accurately represent the amount of money to be received each month. Which solution should an administrator use to meet this requirement?

   Choose one answer.

   • Use product revenue schedules for each revenue period.
   • Use Process Builder and Flow to create custom object records.
   • Use Opportunity formula fields for each reporting period.
   • Use monthly Opportunity reporting snapshots.

4. Question 4 · 1

   The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

   Choose one answer.

   • Use a Workflow Rule that sends an email when the Lead Status is changed.
   • Use a Quick Action to update a date field and change the status value.
   • Turn on field history tracking for the lead status field and create a report based on that field.
   • Use a formula field to calculate the date when the status changes.

5. Question 5 · 1

   Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position. The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications. Which solution would meet the requirements?

   Choose one answer.

   • Use the standard Job Applications with Position report type.
   • Use a custom report type that only displays Job Applications without Positions.
   • Use the standard Position without Job Applications report type.
   • Use the standard Position report type with a cross filter.

6. Question 6 · 1

   The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports. What approach should an administrator take to meet the requirements?

   Choose one answer.

   • Use Rename Tabs and Labels to change the field labels as needed.
   • Edit the fields available for reports section in the Opportunities report type to make the changes.
   • Create bucket fields for each field and enter the new column heading in the bucket name field.
   • Build a custom report type and use Display As in Edit Layouts to make the requested changes.

7. Question 7 · 1

   Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it. What solution should the administrator recommend to ensure applicants are retained even if the position is removed?

   Choose one answer.

   • Create a lookup field on Position.
   • Create a master-detail field on Applicant.
   • Create a lookup field on Applicant.
   • Create a master-detail field on Position.

8. Question 8 · 1

   Universal Containers wants to convert a lookup relationship to a master-detail relationship. What action should the administrator take prior to converting the relationship?

   Choose one answer.

   • Remove roll-up summary fields on the parent prior to changing the field type.
   • Delete the current lookup field before adding the new master-detail field.
   • Ensure all existing records have a value in the current lookup field.
   • Select the allow re-parenting option on the master-detail relationship field.

9. Question 9 · 1

   Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page. Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

   Choose one answer.

   • Master-Detail Relationships
   • Lookup Relationships
   • Field Level Security
   • Sharing Rules

10. Question 10 · 1

    The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do NOT own. The VP wants only the owner of an opportunity to be able to change the Stage of an Opportunity. Organization-Wide Defaults are set to public read/write. Which validation rule should the administrator use to allow only the record owner to edit the stage field?

    Choose one answer.

    • AND( ISCHANGED( StageName ) , OwnerId <>; $User.Id )
    • AND( PRIORVALUE( StageName ) , OwnerId <>; $User.Id )
    • NOT( PRIORVALUE( StageName ) , OwnerId = $User.Id )
    • NOT( ISCHANGED( StageName ) , OwnerId = $User.Id )

11. Question 11 · 1

    At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created. Which two steps should the administrator take next to meet this requirement? (Choose two.)

    Choose all answers that apply.

    • Create a sharing rule that gives the Public Group Read/Write access to Audits.
    • Remove Create, Read, Edit and Delete permissions to the Audits object for all profiles.
    • Build a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.
    • Set OWD to Private for Cases and assign the Public Group a role above Support Users in the hierarchy.

12. Question 12 · 1

    Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)

    Choose all answers that apply.

    • Only owner-based sharing rules are recalculated.
    • Manual sharing is updated to reflect the new owner.
    • All Account sharing rules are recalculated.
    • All manual sharing is removed from the Accounts.

13. Question 13 · 1

    What are three capabilities of Chat in the Salesforce Console? (Choose three.)

    Choose all answers that apply.

    • Approval processes can be used to escalate cases in the chat window.
    • The Details tab can be used to see information about the visitor.
    • Chats can be transferred to other agents.
    • The Articles tool can be used to search for Knowledge articles.
    • Multiple visitors can chat in one window.

14. Question 14 · 1

    Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages: * Amount (Currency) is populated. * The Ready to Close (Checkbox) must also be true. Which validation rule error condition should the administrator configure to meet these requirements?

    Choose one answer.

    • AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
    • AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK( Amount ),Ready_to_Close__c = TRUE))
    • AND(OR(ISPICKVAL(StageName, "Negotiation/Review"), ISPICKVAL(StageName, "Closed Won")),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
    • AND(OR(ISPICKVAL(StageName, "Negotiation/Review"), ISPICKVAL(StageName, "Closed Won")),OR(NOT(ISBLANK( Amount )),Ready_to_Close__c = TRUE))

15. Question 15 · 1

    Cloud Kicks call center agents have given their manager feedback that it takes too long to find relevant articles to answer questions on customer cases. The call center manager has asked the administrator to improve suggestions displayed to agents in the Knowledge component on Cases. Which setting should the administrator use to meet the requirement?

    Choose one answer.

    • Turn off auto-complete keyword search
    • Highlights and Snippets
    • Enable Einstein Search
    • Selected Case Fields

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