CIS-HAM practice test

1. Question 1 · 1

   What are the three tiers of Lifecycle Management? (Choose three.)

   Choose all answers that apply.

   • Know what you don't have
   • Increase onboarding controls
   • Know what you have
   • Improve management controls
   • Improve efficiency

2. Question 2 · 1

   What information would you track for a configuration item (CI) versus an asset? (Choose two.)

   Choose all answers that apply.

   • Financial
   • Lifecycle
   • Contractual
   • Operational
   • Relationship

3. Question 3 · 1

   Select the three main components of the data certification process. (Choose three.)

   Choose all answers that apply.

   • Certify the certification
   • Assign the certification tasks
   • Create the certification filter
   • Create the certification schedule
   • Run the certification

4. Question 4 · 1

   Which catalog facilitates the ability to source from existing stock?

   Choose one answer.

   • Procurement Catalog
   • Vendor Catalog
   • Service Catalog
   • Product Catalog

5. Question 5 · 1

   From where can you publish catalog items? (Choose two.)

   Choose all answers that apply.

   • From the model category
   • From an asset record
   • From a user record
   • From a vendor item
   • From a model

6. Question 6 · 1

   Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:

   Choose one answer.

   • Product Catalog
   • Inventory Catalog
   • Asset Catalog
   • Supplier Catalog

7. Question 7 · 1

   An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

   Choose one answer.

   • On order
   • In use
   • Awaiting delivery
   • Pending transfer

8. Question 8 · 1

   How often are the tabs in the Hardware Asset dashboard updated?

   Choose one answer.

   • Daily based on scheduled job
   • Hourly
   • In real time
   • Every 15 minutes

9. Question 9 · 1

   What minimum role is required in order to use the Hardware Asset dashboard?

   Choose one answer.

   • asset
   • asset_manager
   • ham_user
   • ham_admin
   • inventory_admin

10. Question 10 · 1

    What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

    Choose all answers that apply.

    • New hardware assets found by audits
    • Hardware models up for end of life
    • Hardware nearing end of warranty
    • Active stock rules
    • Open asset audits
    • Requests that require sourcing

11. Question 11 · 1

    Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

    Choose one answer.

    • Now Agent Mobile App
    • Now Procurement App
    • Now Mobile App
    • Now Onboarding App

12. Question 12 · 1

    Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

    Choose all answers that apply.

    • The hardware model content has not yet been downloaded from the Content Service
    • Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
    • Your hardware model form contains a good model number, but a badly formatted model name
    • You have opted out of the ServiceNow Content Service
    • A normalization rule for the hardware model does not exist in the Content Service

13. Question 13 · 1

    A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

    Choose all answers that apply.

    • Manage its procurement, maintenance, or retirement
    • Track its operational information
    • Track its monetary value or costs
    • Manage its associated license, warranty, or lease contracts
    • Know its relationships to other assets in the CMDB

14. Question 14 · 1

    What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

    Choose all answers that apply.

    • Lease
    • Delivery
    • Spare parts
    • Maintenance
    • Storage

15. Question 15 · 1

    A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

    Choose one answer.

    • Process CM Costs
    • Process Rate Cards
    • Process FM Costs
    • Process Expense Lines

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