CIS-HR practice test

1. Question 1 · 1

   An HR Admin without the System Admin role can do what? (Choose three.)

   Choose all answers that apply.

   • Grant roles to users or groups
   • Modify the HR Administration > Properties
   • Reset user passwords
   • Create HR Criteria
   • Configure business rules
   • Add users to groups

2. Question 2 · 1

   What role is required, at a minimum, to view confidential HR Profile data?

   Choose one answer.

   • HR Admin [sn_hr_core.admin]
   • HR Basic [sn_hr_core.basic]
   • LE Admin [sn_hr_le.admin]
   • HR Manager [sn_hr_core.manager]

3. Question 3 · 1

   Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

   Choose one answer.

   • a digital signature
   • a picture of the signature that is added to the document
   • a digital key
   • a digital certificate

4. Question 4 · 1

   What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

   Choose one answer.

   • HR Manager [sn_hr_core.manager]
   • HR Agent [sn_hr_core.agent]
   • Core Admin [sn_core.admin]
   • HR Admin [sn_hr_core.admin]

5. Question 5 · 1

   If you select Data Type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible. What does it mean to select High for the Scale definition?

   Choose one answer.

   • It means a high score is bad
   • It means a high score is good
   • There is no option for Scale definition
   • There is no option for High

6. Question 6 · 1

   In which Application Scope is the Lifecycle Events table contained?

   Choose one answer.

   • Human Resources: Core
   • Human Resources: Lifecycle Events
   • Human Resources: Integrations
   • Human Resources: Service Portal

7. Question 7 · 1

   What settings define and track cross-scope access to applications?

   Choose one answer.

   • Access Controls
   • Restricted Caller Access
   • Access Restrictions
   • Business Rules

8. Question 8 · 1

   What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

   Choose one answer.

   • Filters
   • User Groups
   • HR Criteria
   • User Criteria

9. Question 9 · 1

   The Template field referenced on the HR Service record is used to do what?

   Choose one answer.

   • Populate fields on the HR Case record
   • Filter who can access the HR Service
   • Create pre-configured responses HR professionals can use
   • Make the HR Service accessible on the Employee Service Center

10. Question 10 · 1

    When is the Record producer field needed on the HR Service record?

    Choose one answer.

    • When the HR professional will be creating Cases on behalf of the employee
    • When you want the employee to request the HR Service from the Employee Service Center
    • It is always a required field
    • There is no Record producer held on the HR Service record

11. Question 11 · 1

    What are the major HR Service Catalog components? (Choose four.)

    Choose all answers that apply.

    • HR Template
    • Assignment Group
    • HR Catalog Item
    • Matching Rule
    • Record Producer
    • HR Service
    • HR Profile

12. Question 12 · 1

    What types of HR Document templates may be created in ServiceNow? (Choose two.)

    Choose all answers that apply.

    • Document Templates
    • Word document templates
    • PDF document templates
    • Text document templates

13. Question 13 · 1

    How can HR Tasks be marked as optional?

    Choose one answer.

    • Set Optional to True on the HR Task Template
    • Set Optional to True on the Activity Set
    • Tasks cannot be optional
    • Set Optional to True on the HR Case form

14. Question 14 · 1

    What provides a graphical representation of other tables related to a specific table, either through class extension or reference?

    Choose one answer.

    • System Structure
    • Table Map
    • System Map
    • Schema Map

15. Question 15 · 1

    Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated. By default, what is the Caller Access field set to?

    Choose one answer.

    • Caller Denial
    • Caller Tracking
    • Caller Restriction
    • Caller Allowed

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