CIS-SAM practice test

1. Question 1 · 1

   Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

   Choose all answers that apply.

   • Software allocations
   • Software models
   • Foundation data
   • Software contracts
   • Software entitlements

2. Question 2 · 1

   Which of the following are true of plugins? (Choose two.)

   Choose all answers that apply.

   • Plugins can be disabled or deactivated when no longer in use.
   • Plugins can be activated by default in the base ServiceNow system.
   • When a plugin is active you cannot hide its functionality.
   • Plugins are stand-alone and do not depend on other plugins being activated.
   • Plugins are software components that provide specific features and functionalities.

3. Question 3 · 1

   When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

   Choose one answer.

   • Serial Number
   • Assigned To
   • Cost
   • License key
   • Asset Tag

4. Question 4 · 1

   Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

   Choose all answers that apply.

   • Expand and collapse tree links
   • List of all publishers
   • Software model compliance icons
   • Filter products
   • Compliance toggle switch
   • List of all publishers out of compliance

5. Question 5 · 1

   Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:

   Choose one answer.

   • Mapping Assist
   • Transform Map
   • Reconciliation Map
   • Discovery Map

6. Question 6 · 1

   In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

   Choose one answer.

   • Transition
   • Close
   • Create
   • Prepare
   • Initiate
   • All of the above

7. Question 7 · 1

   What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

   Choose one answer.

   • inference percent
   • product results
   • software model
   • model bundles

8. Question 8 · 1

   Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD) functionality? (Choose two.)

   Choose all answers that apply.

   • Removes software daily utilizing a scheduled job.
   • ServiceNow does not have Client Software Distribution.
   • The first stage in the CSD process flow is configuration.
   • CSD can automatically distribute and reclaim software without a license for Orchestration.

9. Question 9 · 1

   Which of the following SAM roles has permission to grant a user the script writing capability?

   Choose one answer.

   • discover_admin
   • sam_admin
   • sam_developer
   • asset

10. Question 10 · 1

    Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

    Choose one answer.

    • Strategic Conformance
    • Operational Integration
    • Trustworthy Data
    • Practical Management

11. Question 11 · 1

    Which of the following are available publisher packs? (Choose four.)

    Choose all answers that apply.

    • SAP
    • OpenVMS
    • Citrix
    • NetSuite
    • Oracle
    • IBM

12. Question 12 · 1

    Which of the following features aggregates usage over a period of time and specifies a minimum number of hours the software must be used, or date last used?

    Choose one answer.

    • Software usage metering
    • Software reconciliation rule
    • Software reclamation type
    • Software consumption rule
    • Software reclamation rule

13. Question 13 · 1

    By default, which user role must verify the successful activation of plugins by ServiceNow support?

    Choose one answer.

    • sam_user
    • asset_admin
    • sam_admin
    • sys_admin

14. Question 14 · 1

    When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

    Choose all answers that apply.

    • Microsoft Publisher Pack plugin
    • Microsoft SCCM Software Usage plugin
    • Microsoft SCCM Integration plugin
    • Performance Analytics Premium for Software Asset Management plugin
    • Orchestration-Client Software Distribution plugin

15. Question 15 · 1

    An allocation is automatically created in which of the following scenarios? (Choose two.)

    Choose all answers that apply.

    • After receiving the rights for software from a purchase order
    • After a Create allocation remediation option has been taken
    • After reconciliation runs and identifies that rights are ‘Not allocated in use’
    • When a software installation is discovered
    • After successfully sourcing a request via an existing entitlement

Paid access to all 172 questions

Each purchase applies to this certification. Prices are one-time payments, not monthly subscriptions.