CSA practice test

1. Question 1 · 1

   A Service Catalog may include which of the following components?

   Choose one answer.

   • Order Guides, Exchange Rates, Calendars
   • Order Guides, Catalog Items, and Interceptors
   • Catalog Items, Asset Contracts, Task Surveys
   • Record Producers, Order Guides, and Catalog Items

2. Question 2 · 1

   From the User menu, which actions can a user select? (Choose three.)

   Choose all answers that apply.

   • Send Notifications
   • Log Out ServiceNow
   • Elevate Roles
   • Impersonate Users
   • Order from Service Catalog
   • Approve Records

3. Question 3 · 1

   What is a quick way to create a report from a list view?

   Choose one answer.

   • Click on filter breadcrumb, drag and drop on the Report > Create New module
   • Click Funnel, define filter conditions, click Create Report
   • Click Context Menu, select Create Report
   • Apply filter, right click on column header, select Bar Chart
   • Apply filter, right click on column header, select Create Report

4. Question 4 · 1

   What import utility do you use when the field names on the import set match the name of the fields on the Target table?

   Choose one answer.

   • Schema Mapping
   • Automatic Mapping
   • Mapping Assist
   • Mapping Dashboard

5. Question 5 · 1

   As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

   Choose one answer.

   • Knowledge
   • ServiceNow Wiki
   • Knowledge Now
   • SharePoint
   • Stack Overflow

6. Question 6 · 1

   A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

   Choose one answer.

   • Have them clear their cache.
   • Have them use the gear icon to set the employee's time zone.
   • Recommend they use Chrome, instead of Explorer.
   • Use the system properties to correct the instance's time zone.
   • Have them correct the time zone on their computer.

7. Question 7 · 1

   What are three security modules often used by the System Administrator? (Choose three.)

   Choose all answers that apply.

   • System Properties > Security
   • Utilities > Migrate Security
   • System Security > Security
   • Self-Service > My Access
   • System Security > Access Control (ACL)
   • Password Management > Security Questions
   • System Security > High Security Settings

8. Question 8 · 1

   When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

   Choose all answers that apply.

   • Make sure the latest flows are activated.
   • Use the instance Incognito setting to quickly toggle between requester and approver.
   • Impersonate the requester to ensure the form works.
   • Make sure the requester's user record has a manager specified.
   • Create and select your Testing Update Set, before starting the test cases.
   • Use your Admin account, so you can approve the items quickly.

9. Question 9 · 1

   What is a no-code approach to control the mandatory or read-only state of a form field?

   Choose one answer.

   • UI Action
   • Client Script
   • UI Script
   • UI Rule
   • UI Policy

10. Question 10 · 1

    When moving multiple update sets at one time, what might you do to facilitate the move?

    Choose one answer.

    • Batch
    • Verify
    • Test
    • Preview

11. Question 11 · 1

    What is specified in an Access Control rule?

    Choose one answer.

    • Groups, Conditional Expressions and Workflows
    • Table Schema, CRUD, and User Authentication
    • Object and Operation being secured; Permissions required to access the object
    • security_admin

12. Question 12 · 1

    Which icon would you double click, to expand and collapse the list of all Applications and Modules?

    Choose one answer.

    

    • Star
    • Clock
    • Application
    • Funnel

13. Question 13 · 1

    Buttons, form links, and context menu items are all examples of what type of functionality?

    Choose one answer.

    • Business Rule
    • UI Action
    • Client Script
    • UI Policy

14. Question 14 · 1

    A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

    Choose one answer.

    • Specify the Dept_Mgr role on the catalog content block
    • Add the Department Manager group to the catalog item's user criteria
    • Add the Department Manager group to the catalog item's ACL
    • Only publish the item in the HR service catalog
    • Use a Dept_Mgr ACL on the HR service catalog

15. Question 15 · 1

    A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: ✑ Incidents where the state is Closed ✑ Incidents where Assignment Group is Network After clicking the Funnel icon, what should the user do?

    Choose one answer.

    • Define the first condition; click AND button; define second condition; click Run
    • Define the first condition; click AND button; define second condition; press enter
    • Define the first condition; click OR button; define second condition; press enter
    • Define the first condition; click > icon on breadcrumb, define second condition; click Run
    • Define the first condition; click > icon on breadcrumb, define second condition; press enter

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