MB-200 practice test

1. Question 1 · 1

   You are a Dynamics 365 for Customer Service system administrator. Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. You need to verify compliance standards. Which data items will be included in the audit log?

   Choose one answer.

   • Microsoft Office 365 activities
   • all entities and fields
   • entities and fields with auditing enabled
   • user access information only

2. Question 2 · 1

   DRAG DROP - You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances. You need to import changes from the Sandbox instance to each of the Production instances with different requirements. Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

   Match each destination with an option.

   

   Include changes as part of the default solution.

   • • managed
   • • unmanaged

   Remove changes by uninstalling the solution.

   • • managed
   • • unmanaged

   Ensure ability to maintain customizations if needed.

   • • managed
   • • unmanaged

   Prevent others from making changes to the solution.

   • • managed
   • • unmanaged

3. Question 3 · 10

   Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a Dynamics 365 for Sales administrator for a software company. The sales team need to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage. The company does not have any Office 365 application integrations enabled. You need to recommend a storage solution that keeps storage costs low. Solution: Enable OneDrive for Business. Does the solution meet the goal?

   Choose one answer.

   • Yes
   • No

   Read explanation

   Implement Integration

4. Question 4 · 10

   You are a Dynamics 365 for Customer Service developer. You need to configure a new solution. What should you configure for the new solution?

   Choose one answer.

   • Installed date
   • Version
   • Security
   • Option value prefix

5. Question 5 · 10

   You are a Dynamics 365 Customer Service system administrator. You need to reduce the database size and reduce the rate at which the size of the audit log increases. What should you do?

   Choose one answer.

   • Back up the production instance and restore to a Sandbox instance. Delete the audit log.
   • Turn auditing features off for entities or fields that are not needed.
   • Delete the current audit log.
   • Replicate the database to Microsoft Azure SQL.

6. Question 6 · 10

   You need to update the Service Fee field to meet requirements. What should you modify?

   Choose one answer.

   • data type
   • field type
   • precision
   • minimum and maximum values

7. Question 7 · 10

   You need to resolve the redundant field issue. What should you do?

   Choose one answer.

   • Delete the field from the solution in the Sandbox environment.
   • Remove the field from the solution in the Sandbox environment.
   • Remove the field from the solution in the QA environment.
   • Delete the field from the solution in the QA environment.

   Read explanation

   Implement Security

8. Question 8 · 10

   You need to make the Child Attendance report available. What should you do?

   Choose one answer.

   • Transfer the Child Attendance report by using a third-party tool.
   • Open the Child Attendance report from the sandbox and change the data source to production.
   • Add attendance log to the related record types.
   • Add the report to a solution and export the solution. Next, import the exported solution into production.

   Read explanation

   Perform Solutions Deployment and Testing

9. Question 9 · 10

   You are a Dynamics for Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer. You need to determine if you can revise the template. Which Word template change can you make?

   Choose one answer.

   • Format the table to have alternating color rows.
   • Format the Created On field to a long date format.
   • Add the Discount field conditionally.
   • Add the address of the customer.

10. Question 10 · 10

    You are a Dynamics 365 for Customer Service system administrator. You must create a new entity to support a new feature. Entity data will be transactional and will be associated with business units. You need to configure entity ownership. Which entity ownership type should you use?

    Choose one answer.

    • organization-owned
    • user or team owned
    • business-owned
    • none

11. Question 11 · 10

    You are a Dynamics 365 for Customer Service developer. You need to configure a new solution. What should you configure for the new solution?

    Choose one answer.

    • Installed date
    • Version
    • Security
    • Option value prefix

12. Question 12 · 10

    You are a Dynamics 365 for Customer Service system administrator. You are configuring an app by using the unified interface. You need to ensure that users follow a set procedure at the conclusion of meetings to capture required information. Which method should you use?

    Choose one answer.

    • task flows
    • Microsoft Outlook Reminder
    • goal
    • Microsoft Flow

13. Question 13 · 10

    You are a Dynamics 365 Customer Service administrator. Clients report that documentation they receive from the organization often uses different logos and fonts. You need to standardize branding for all internal Microsoft Word documents. Which two templates can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

    Choose all answers that apply.

    • email
    • article
    • global
    • page
    • mail merge

14. Question 14 · 10

    You are a Dynamics 365 for Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view?

    Choose one answer.

    • Entities component of a solution
    • Microsoft Excel template
    • Microsoft Visual Studio
    • Advanced Find

    Read explanation

    Manage user experience design

15. Question 15 · 10

    You are a Dynamics 365 for Customer Service developer. You use Power Automate to create a flow for custom entity. The flow does not run when events occur in Dynamics 365 for the custom entity. Flows do run for other entities. You need to ensure that the flow is triggered for the custom entity. What should you enable?

    Choose one answer.

    • Run flows in the security role.
    • Plug-in and custom workflow activity tracing in system settings.
    • Change tracking on the entity.
    • Power Automate in system settings.

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