MB-240 practice test

1. Question 1 · 1

   Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign an Hourly Markup percentage to each Resource Pay Type. 3) Assign Resource Pay Types to the applicable Pay Type. 4) Create the Holiday Schedule. Does this meet the goal?

   Choose one answer.

   • Yes
   • No

2. Question 2 · 1

   DRAG DROP - You are a field service administrator for your company. You review the Field Service administrator guide to understand how the status fields can support your company's business processes. Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

   Match each destination with an option.

   

   Draft

   • • Purchase Order
   • • Agreement
   • • Booking Status

   Billed

   • • Purchase Order
   • • Agreement
   • • Booking Status

   Estimate

   • • Purchase Order
   • • Agreement
   • • Booking Status

   Expired

   • • Purchase Order
   • • Agreement
   • • Booking Status

   Traveling

   • • Purchase Order
   • • Agreement
   • • Booking Status

   In progress

   • • Purchase Order
   • • Agreement
   • • Booking Status

3. Question 3 · 1

   Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory. Solution: You filter the Territories in the Filter section of Filter and Map View. Does this meet the goal?

   Choose one answer.

   • Yes
   • No

4. Question 4 · 1

   Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory. Solution: You highlight the Washington Territory in the Map View of the Filter and Map View section. Does this meet the goal?

   Choose one answer.

   • Yes
   • No

5. Question 5 · 1

   Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources. To address this issue, you propose the use of predictive work duration (powered by AI) to help provide more realistic durations. You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement. Which three factors can be used? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • SLA
   • Time-related changes
   • Incident Type
   • Customer Agreement
   • Customer (service account)

6. Question 6 · 1

   You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board. The resource appears available, but informs you they put in a Time Off Request for that period. Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.

   Choose all answers that apply.

   • The schedule board is not syncing with the resource’s schedule
   • Time off request is Inactive
   • Time off request has not been approved
   • The time zone for the resource is set incorrectly

7. Question 7 · 1

   DRAG DROP - You are a Dynamics 365 system functional consultant for a telecommunication firm. You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers. Which functions of the system support this requirement? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.

   Match each destination with an option.

   

   When selling service contracts, the Account Management team must be able to define the products and services for contracted jobs via a template. This should include all work estimates and tasks needed for completion of the work.

   • • Incident Type
   • • Agreement
   • • Booking Setup
   • • Invoice Setup
   • • Agreement Products
   • • Requirement Group

   Contracted work defined by the Account Management team must be documented within Dynamics 365 Field Service. This documentation should support the creation of work orders and invoices for work completed.

   • • Incident Type
   • • Agreement
   • • Booking Setup
   • • Invoice Setup
   • • Agreement Products
   • • Requirement Group

   Dynamics 365 Field Service must support the ability to define a schedule for when work orders are generated for a customer.

   • • Incident Type
   • • Agreement
   • • Booking Setup
   • • Invoice Setup
   • • Agreement Products
   • • Requirement Group

   Dynamics 365 Field Service must support the ability to define a schedule for when billing occurs for a customer.

   • • Incident Type
   • • Agreement
   • • Booking Setup
   • • Invoice Setup
   • • Agreement Products
   • • Requirement Group

8. Question 8 · 1

   You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer’s requirements. What should you do?

   Choose one answer.

   • Schedule by using drag and drop on the Schedule Board.
   • Schedule by building a rule to automatically assign the customer-preferred resource.
   • Schedule the using Resource Scheduling Optimization.
   • Schedule by using the Schedule Assistant.

9. Question 9 · 1

   DRAG DROP - Your customer is offering a new service that requires two resources. You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned. What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

   Arrange the options in the correct order.

   

   • Create resource preferences.
   • Create a work order.
   • Create an incident type.
   • Create a work order type.
   • Create a requirement group.

10. Question 10 · 1

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team. Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view. Does this meet the goal?

    Choose one answer.

    • Yes
    • No

11. Question 11 · 1

    Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process. Which action must you perform?

    Choose one answer.

    • Edit the existing system status field values.
    • Create the necessary sub-status values.
    • Create the necessary system status values.
    • Create the necessary service task values.

12. Question 12 · 1

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team. Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view. Does this meet the goal?

    Choose one answer.

    • Yes
    • No

13. Question 13 · 1

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team. Solution: Create a new view in the Bookable Resource Bookings Views. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view. Does this meet the goal?

    Choose one answer.

    • Yes
    • No

14. Question 14 · 1

    DRAG DROP - You are a technician at Contoso Electronic, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory. Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse. To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.

    Match each destination with an option.

    

    Number of units remain to be sold.

    • • Quantity Allocated
    • • Quantity on Order
    • • Quantity on Hand
    • • Quantity Available

    Number of units currently assigned on work order products.

    • • Quantity Allocated
    • • Quantity on Order
    • • Quantity on Hand
    • • Quantity Available

    Sum of quantity available and quantity allocated.

    • • Quantity Allocated
    • • Quantity on Order
    • • Quantity on Hand
    • • Quantity Available

    Number of units currently listed on purchase orders and not received.

    • • Quantity Allocated
    • • Quantity on Order
    • • Quantity on Hand
    • • Quantity Available

15. Question 15 · 1

    You are implementing Microsoft Dynamics 365 Field Service. The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset. What should you recommend?

    Choose one answer.

    • Train the field technicians to take detailed notes on the asset on the work order.
    • Create asset categories and track the changes from each work order.
    • Use the Asset Property Log history to track the changes.
    • Use the Asset Category Log history to track the changes.

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