MB-280 practice test

1. Question 1 · 1

   HOTSPOT - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background information - Contoso Ltd. has started a new division that provides janitorial services to businesses. The sales teams for this division are using a dedicated instance of Dynamics 365 Sales. Contoso Ltd.'s sellers are becoming accustomed to Copilot in Sales and Sales Insights features. They have identified several desired enhancements. System configuration - The base currency for all opportunities in the system is US dollars (USD). The administrator has NOT enabled installed premium Sales Insights features. All users have Premium licenses. Contoso Ltd. uses Exchange Online for email. Only three default insights cards are turned on: 1. Close date coming soon 2. Meeting today 3. Upcoming meeting The system administrator has set the following days before notifying me value for the Close date coming soon card to 21 days. Contoso Ltd. has also just set up Dynamics 365 Customer Insights - Journeys for marketing automation. No segments or customer journeys have been defined yet. Dynamics 365 Sales and Customer Insights - Journeys both share the same instance of Microsoft Dataverse. Copilot in Dynamics 365 Sales settings The following screenshots show the configured fields for opportunity settings summaries and recent changes in Copilot. Contoso Ltd. Personnel - Business development managers - Contoso Ltd. has 30 business development managers (BDMs) across its sales teams. Each BDM is responsible for selling janitorial services to new and existing clients. All BDMs are assigned the sales manager security role in Dynamics 365 Sales. Any BDM can own an opportunity, even if a different BDM owns the client account record. Any other BDMs assigned to work on the opportunity will be included in the opportunity record's sales team. Opportunity records owned by a BDM will never include any additional client stakeholders other than the named contact for the opportunity. The BDMs have been told to document all client communications in Dynamics 365, but they frequently exchange emails with client contacts through Microsoft Exchange WITHOUT tracking them in Dynamics 365. Digital sales team - Contoso Ltd. has a digital sales team that comprises 10 junior sales resources who focus on lead qualification and conversion to opportunities. Members of this team are assigned a single custom security role named Digital seller that is a copy of the standard Salesperson role. View audit history and view audit summary permissions are disabled. The team currently receives leads from an online form on Contoso Ltd.'s website. Many online lead submissions end up being duplicates, and the team manually reconciles the duplicates by comparing last name, email address, and phone number for all submitted leads. Clients - Client tiers - Clients are grouped into tiers based on annual revenue as calculated in a system outside Dynamics 365 Sales. Clients receive different levels of ongoing service and support based on their tier assignment. Annual revenue values for accounts and corresponding tier values are written to Dynamics 365 through a nightly batch process. Client tier values are only updated when they change, and tier value will always be blank for accounts with no calculated annual revenue. The tier structure is: Tier A — annual revenue greater than or equal to $10,000,000 USD Tier B — annual revenue greater than $5,000,000 USD and less than $10,000,000 USD Tier C — annual revenue greater than $0 USD and less than or equal to $5,000,000 USD The tier label is stored in a custom text field named Client tier (contoso_clienttier) that contains only a single letter or is blank. Northwind Traders account - There are three BDMs who frequently work together on large opportunities. BDM1 is the account owner for Northwind Traders, a multinational client. BDM1 owns all Northwind Traders opportunities with estimated revenue greater than or equal to $1,000,000. BMD2 and BDM3 are assisting BDM1 with several opportunities for Northwind Traders in different cities. BDM3 owns all other Northwind Traders opportunities. BDM3 is NOT a sales team member for any of the opportunities BDM1 owns. BDM2 is a sales team member for all Northwind Traders opportunities. Client Contact1 is the primary contact for the Northwind Traders’ account. There are two other client contacts with whom the Northwind account team regularly engages - Client Contact2 and Client Contact3. BDM1 and Northwind Traders account BDM1 has been on vacation for two weeks. During vacation, BDM1 did NOT log into Dynamics 365, and BDM2 made the following updates to several open Northwind Traders opportunities. BMD2 also scheduled an internal meeting with BMD1 for the day they return to discuss a request from the primary contact for the account. The meeting has the “London office” opportunity as its regarding value. Desired enhancements - The global sales lead requests the following enhancements: 1. A “Welcome” email should be sent to the primary contact for an account when the account first enters any client tier. This email should only be sent to the primary contact once. 2. Account owners should receive immediate notifications in the assistant in Dynamics 365 Sales when accounts change tiers. The notifications should include the account name and current tier. 3. A “Getting started” email should be sent to the main contact associated with an opportunity when the opportunity status is set to “Won.” 1. The email should include a link to a custom onboarding form where the contact can supply information required to start the janitorial services for a given location. 2. If the contact does NOT click any links in the email, a follow-up email should be sent. 4. All emails between BDMs and client contacts should be available for relationship analytics KPIs. Emails sent by other users outside of Dynamics 365 should NOT be included in the KPIs. The digital sales team lead requests the following enhancements: 1. The ability for team members to use Copilot to summarize changes to lead records. 2. Replace the current online form used by their team to capture new leads. The new form should automatically handle duplicates using the rules the team currently applies manually. BDM3 is reviewing relationship analytics for several Northwind Traders opportunities. You need to help BDM3 understand which internal and external contacts are considered contacts of interest for relationship analytics KPI calculations for the two opportunities shown in the following exhibit. Use the drop-down menus to select the answer choice that completes each statement. NOTE: Each correct selection is worth one point.

   Choose an option for each prompt.

   

   

   

   

   

   BDM2 is a contact of interest for

   • • the London Office opportunity,
   • • the Toronto Office Opportunity.
   • • both the London Office and Toronto Office opportunities.

   BDM3 is a contact of interest for

   • • the London Office opportunity,
   • • the Toronto Office Opportunity.
   • • both the London Office and Toronto Office opportunities.

   Client Contact2 is a contact of interest for

   • • the London Office opportunity,
   • • the Toronto Office Opportunity.
   • • both the London Office and Toronto Office opportunities.

   Client Contact1 is a contact of interest for

   • • the London Office opportunity,
   • • the Toronto Office Opportunity.
   • • both the London Office and Toronto Office opportunities.

2. Question 2 · 1

   A company manufactures widgets. Widgets can be sold in the following ways: The company discovers that customers want to buy widgets individually. You need to add a unit named Each. What should you do?

   Choose one answer.

   

   • Create the unit Each with Box as the base unit.
   • Set Each as the primary unit.
   • Update the unit Box with Each as the base unit
   • Make Each the base unit for all units.

3. Question 3 · 1

   HOTSPOT - You are setting up a product catalog. The product catalog must be set up with the following parameters: • $100.00 off if a customer buys more than 10 cases • $10.00 less if a customer buys two different products together instead of individually • Single product sold in quantities of 1, 6, and 12; price per unit decreases as quantities increase You need to set up the parameters. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

   Choose an option for each prompt.

   

   $100.00 off

   • • Discount list
   • • Price list
   • • Unit group

   $10.00 less

   • • Bundle
   • • Product families
   • • Discount list

   Quantities of 1, 6 or 12

   • • Product families
   • • Price lists
   • • Unit

4. Question 4 · 1

   A company has three business units. User privileges are set to ensure that users can only see records owned by their own business units. If a contact is needed for all business units, one contact record must be created for each business unit. A contact is considered a duplicate if the First Name, Last Name, Email or Preferred Phone, and Business Unit columns match. You must ensure that duplicate records are NOT created for contacts. You need to create the duplicate detection rules. Which two filters should you configure? Each correct answer is part of the complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • First Name and Last Name and Preferred Phone and Business Unit
   • First Name and Last Name and Email and Business Unit
   • First Name and Last Name and Preferred Phone
   • First Name and Last Name and Owner
   • First Name and Last Name and Email

5. Question 5 · 1

   DRAG DROP - The product development team for a toy company creates a new remote-control toy. You need to create the necessary records and record relationships to sell the product for a newly deployed Dynamics 365 Sales system. Which five records and/or components should you configure in sequence? To answer, move the five appropriate records and/or components from the list of records and components to the answer area. Arrange the five records and/or components in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

   Arrange the options in the correct order.

   

   • product families
   • unit groups
   • discount lists
   • units
   • products
   • price lists
   • price list items

6. Question 6 · 1

   A company implements Dynamics 365 Sales. The company has the following requirements: • Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal. • Managers must be able to look at the goals and calculations at any time. The solution must use goal features WITHOUT customization. You need to create the calculation. What should you configure?

   Choose one answer.

   • Drill-down table
   • Rollup table
   • Rollup query
   • Goal metric

7. Question 7 · 1

   You are using a forecast template. You must configure the forecast by territory. You need to configure the forecast parameters. Which parameter should you configure?

   Choose one answer.

   • Hierarchy table
   • Top of hierarchy
   • Hierarchy relationship
   • Rollup table.

8. Question 8 · 1

   HOTSPOT - A sales manager needs to set up goals in Dynamics 365 Sales for salespeople. The measurement of goals must be based on the total deal amount upon closing an opportunity. The fiscal year for the goals must be based on the calendar year. You need to create the rollup query for the goal metrics. Which options should you select? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

   Choose an option for each prompt.

   

   Entity

   • • Lead
   • • Quote
   • • Opportunity
   • • Invoice

   Date field

   • • Actual Close Date
   • • Created on Date
   • • Final Decision Date

   Revenue field

   • • Total Amount
   • • Budget Amount
   • • Actual Revenue

9. Question 9 · 1

   A company manually assigns leads to salespeople. The sales manager requires automated lead assignment rules. An administrator enables the feature. However, you are unable to access the Assignment rules area. You need to request access from the administrator. Which security role should you request?

   Choose one answer.

   • Sales Manager
   • Playbook Manager
   • Vice President of Sales
   • Sequence Manager

10. Question 10 · 1

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You configure forecasts for a clothing manufacturer. A salesperson updates an opportunity and wants to refresh the forecast You need to show the salesperson how to refresh the forecast. Solution: Recalculate the opportunity. Does this meet the goal?

    Choose one answer.

    • Yes
    • No

11. Question 11 · 1

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You configure forecasts for a clothing manufacturer. A salesperson updates an opportunity and wants to refresh the forecast You need to show the salesperson how to refresh the forecast. Solution: Recalculate the forest. Does this meet the goal?

    Choose one answer.

    • Yes
    • No

12. Question 12 · 1

    DRAG DROP - A company uses Dynamics 365 Sales to manage product lines. You need to set up the product catalog, including the ability for sellers to apply quantity discounts. In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

    Arrange the options in the correct order.

    

    • Create price lists.
    • Add price list items.
    • Add products.
    • Create discount lists.
    • Create units.

13. Question 13 · 1

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You configure forecasts for a clothing manufacturer. A salesperson updates an opportunity and wants to refresh the forecast You need to show the salesperson how to refresh the forecast. Solution: Update the Opportunity Forecast Category Mapping process. Does this meet the goal?

    Choose one answer.

    • Yes
    • No

14. Question 14 · 1

    DRAG DROP - Your sales team has now managed to get all the email communication in place and want to take it a step further by implementing SMS channel. You need to configure an SMS provider. Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

    Arrange the options in the correct order.

    

    • Publish all customizations.
    • In General Settings, create a new SMS provider.
    • Add a unique phone number to Dynamics 365 Sales.
    • Enter SMS provider-specific values.
    • Sign in to your Sales app and change the area to App Settings.

15. Question 15 · 1

    HOTSPOT - You are a Dynamics 365 Sales administrator. You create a forecast by using the forecast category layout shown in the exhibit: Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

    Choose an option for each prompt.

    

    

    Where should you rename the Omitted column to Cancelled for this forecast?

    • • Forecast Category option set
    • • Forecast view
    • • Layout column settings
    • • Preview grid

    Where should you delete the Lost column for this forecast?

    • • Forecast configuration
    • • Forecast configuration filter data
    • • Forecast Category option set value
    • • Forecast view

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