MB-600 practice test

1. Question 1 · 1

   Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Automatically create new cases from email messages sent to a generic email address and assign these cases to the service manager for the account. Does the solution meet the goal?

   Choose one answer.

   • Yes
   • No

2. Question 2 · 1

   HOTSPOT - A company uses Dynamics 365 Sales and Power BI. Sales managers must be able to keep track of changes to their pipeline in the following ways: ✑ Notify the sales managers when an Opportunity changes sales stage. ✑ Notify the sales managers when the pipeline drops below 2.5M USD. ✑ When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity. You need to recommend a solution that meets the company requirements. Which solution combination should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   Choose an option for each prompt.

   

   Notify the sales manager when an Opportunity changes sales stage.

   • • Microsoft Power Automate, CDS connector, and Microsoft Office 365 Outlook connector
   • • Microsoft Power Automate, CDS connector, and Microsoft Office 365 users
   • • Microsoft Power Automate, data alerts, and Microsoft Office 365 connector

   Notify the sales managers when the pipeline drops below 2.5M USD.

   • • Microsoft Power Automate, CDS connector, and Microsoft Office 365 Outlook connector
   • • Data alerts, Microsoft Power Automate, CDS connector, and Microsoft Office 365 users
   • • Data alerts, Microsoft Power Automate, and Microsoft Office 365 connector
   • • Power BI, Power Apps, Microsoft Power Automate, and CDS connector

   When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.

   • • Power BI, Power Apps, CDS connector, and Microsoft Office 365 Outlook connection
   • • Data alerts, Microsoft Power Automate, CDS connector, and Microsoft Office 365 users
   • • Data alerts, Microsoft Power Automate, and Microsoft Office 365 connector
   • • Power BI, Power Apps, Microsoft Power Automate, and CDS connector

3. Question 3 · 1

   Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Quotes and Orders need to push and receive data in real-time from SAP. Does the solution meet the goal?

   Choose one answer.

   • Yes
   • No

4. Question 4 · 1

   Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Users need to update their accounts and add notes while they are offline. Does the solution meet the goal?

   Choose one answer.

   • Yes
   • No

   Read explanation

   Architect a solution

5. Question 5 · 1

   You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. The SLA states the following: ✑ Support must be provided 24 hours per day, seven days a week. ✑ Issues must be resolved within four hours of case creation. You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • enhanced SLAs with Timer Control
   • First Response by KPI
   • enhanced SLA upgrade
   • Resolve by KPI

6. Question 6 · 1

   DRAG DROP - An organization is implementing Dynamics 365 Customer Service. The sales team wants to be able to customize some of the settings used in the business process flows. You need to identify whether a business process flow will support the customizations. Which customizations will work correctly? To answer, drag the appropriate tool to the correct data type. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

   Match each destination with an option.

   

   Hide required form items in a process flow.

   • • True
   • • False

   Use a value from a business rule in a process flow.

   • • True
   • • False

7. Question 7 · 1

   HOTSPOT - A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the data continues to be valuable. You need to recommend solutions that have the least impact on the database size and entity count in Dynamics 365 based on precise requirements. Which solutions should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   Choose an option for each prompt.

   

   Legacy data is for reference only. Data needs to display on Dynamics 365 forms. No interaction with the records is needed.

   • • Microsoft Azure SQL for storage; Power BI for reporting
   • • All legacy data imported to Dynamics 365
   • • Power Apps dataflows for integration

   Users need to interact with the data and relate it to new records.

   • • Microsoft Azure SQL for storage; Power BI for reporting
   • • Microsoft Azure SQL for storage; virtual entities for interaction
   • • All legacy data imported to Dynamics 365

   Data needs to be retained for executive reporting purposes only.

   • • Microsoft Azure SQL for storage; Power BI for reporting
   • • Microsoft Azure SQL for storage; virtual entities for interaction
   • • All legacy data imported to Dynamics 365
   • • Power Apps dataflows for integration

8. Question 8 · 1

   You are the solution architect on a Dynamics 365 Customer Service implementation. The organization requires the following for the implementation: ✑ Define the key non-functional requirements for the customer services team. ✑ Achieve business objectives from the future Dynamics 365 Customer Service solution. You need to identify the top three non-functional requirements for the organization. Which three non-functional requirements should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • business rules to identify top customers
   • usability of business process flows
   • customer accounts administration
   • time-to-load forms
   • solution regulatory compliance

9. Question 9 · 1

   HOTSPOT - You are reviewing business requirements documentation submitted by a company. The company provides audiovisual equipment for events in several different geographic regions. The company also provides technicians and engineers to support the equipment in some region. The company plans to implement Dynamics 365 to meet the following business requirements: ✑ A monthly newsletter must be sent directly from the system. ✑ Cases and opportunities must be automatically scheduled to the most available and best qualified resources. ✑ Resource requirements must be automatically forecasted for service requests in the pipeline. You need to recommend an out-of-the-box solution for each business requirement. Which out-of-the-box solution should you recommend? To answer select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   Choose an option for each prompt.

   

   A monthly customer newsletter must be sent directly from the system.

   • • Dynamics 365 Sales
   • • Dynamics 365 Field Service
   • • Dynamics 365 Project Service Automation

   Cases and opportunities must be automatically scheduled to the most available and best qualified resources.

   • • Dynamics 365 Sales
   • • Dynamics 365 Field Service
   • • Dynamics 365 Project Service Automation

   Resource requirements must be automatically forecasted for service requests in the pipeline.

   • • Dynamics 365 Sales
   • • Dynamics 365 Field Service
   • • Dynamics 365 Project Service Automation

10. Question 10 · 1

    HOTSPOT - An organization is implementing Dynamics 365 Sales. A small subset of users has a different workflow and limited scope compared to the rest of the organization. GroupA users must be able to gather contact details at trade shows in a branded manner without having to navigate multiple screens. GroupB users must be able to take pictures of store shelves for competitive analysis. You need to recommend a solution that meets the requirements. What should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

    Choose an option for each prompt.

    

    GroupA

    • • Canvas app with the Camera component
    • • Canvas app with AI Builder and Object Detection
    • • Canvas app with AI Builder and Form Processing
    • • Dynamics 365 Sales

    GroupB

    • • Canvas app with the Camera component
    • • Canvas app with AI Builder and Object Detection
    • • Canvas app with AI Builder and Form Processing
    • • Dynamics 365 Sales

11. Question 11 · 2

    Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You want to integrate Microsoft Teams with Dynamics 365 Customer Service. You install both apps, but Teams is not working when in Dynamics 365 Customer Service. You need to troubleshoot the situation. Solution: Set up server-side synchronization with Microsoft SharePoint Online. Does the solution meet the goal?

    Choose one answer.

    • Yes
    • No

12. Question 12 · 2

    You are a Dynamics 365 Customer Service consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: ✑ All support issues must come in by email, need to be logged, and assigned to the support group ✑ Accounts must synchronize with the parent company Oracle database ✑ Reports must be sent to the executives on a weekly basis ✑ No custom code will be used in the system You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

    Choose all answers that apply.

    • Microsoft Azure Service Bus
    • Common Data Services
    • Microsoft Forms Pro
    • Power BI
    • server-side synchronization

13. Question 13 · 2

    DRAG DROP - A client plans to implement Dynamics 365 Sales. The client identifies the following requirements for handling opportunities: ✑ Records must move to an approval stage after an opportunity is created. ✑ For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on the form. ✑ An error message must display if a follow-up date is not within seven days of the opportunity creation date. You need to recommend tools to meet the client requirements. What should you recommend? To answer, drag the appropriate tools to the correct requirement. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

    Match each destination with an option.

    

    Move records to approval stage.

    • • Business Rule
    • • Business process flow
    • • Workflows

    Handle opportunities greater than $20,000.

    • • Business Rule
    • • Business process flow
    • • Workflows

    Enforce follow-up date restrictions.

    • • Business Rule
    • • Business process flow
    • • Workflows

14. Question 14 · 2

    HOTSPOT - You are designing the security model for a company implementing Dynamics 365 Sales. This company is a large organization with several divisions that have several sets of customer bases. The company has the following requirements: ✑ Permissions must be set at a high level for these divisions and granulized as they get assigned to different departments. ✑ Centralized support staff need read/write access to accounts and the ability to assign accounts to salespeople. ✑ Large-scale projects need cross-functional groups to have permissions to the same accounts. Which security model should you use for each requirement? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

    Choose an option for each prompt.

    

    Division-level permissions

    • • Active Directory groups
    • • Business Units
    • • Share records
    • • Role-based security

    Centralized support staff

    • • Teams
    • • Business Units
    • • Field-level security
    • • Role-based security

    Cross-functional groups

    • • Teams
    • • Business Units
    • • Field-level security
    • • Share records

15. Question 15 · 2

    A company that is implementing Dynamics 365 Sales commonly experiences high turnover. The company requests security roles that are optimized for adding and removing large numbers of users daily. Large groups of users share common access privilege needs. Complex entity access scenarios must be able to be added and removed in bulk. You need to recommend a feature that will meet the needs of the company. Which feature should you recommend?

    Choose one answer.

    • User access management
    • Team privileges
    • Hierarchy security
    • Field-level security

Paid access to all 38 questions

Each purchase applies to this certification. Prices are one-time payments, not monthly subscriptions.