MB-910 practice test

1. Question 1 · 1

   Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • Customer Voice survey
   • Customer Service Hub
   • Enterprise Asset Management
   • Event management

2. Question 2 · 1

   A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage. You need to automate the survey process and streamline collection and analysis of responses. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
   • Use Customer Voice to collect and analyze survey results
   • Use Power Automate to automatically send Customer Voice surveys
   • Create surveys in Dynamics 365 Marketing by using Questionnaire
   • Use Customer Voice to compile results from the existing third-party app

3. Question 3 · 1

   You have a chart that displays a summary of accounts by industry. You need a chart that groups the account data by city instead of by industry. You must be able to access the chart at a later date. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • Expand the existing chart.
   • Edit the existing chart.
   • Select the city field in the drill-down menu.
   • Create a new chart.

4. Question 4 · 1

   DRAG DROP - All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales. You need to recommend solutions for the company. What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

   Match each destination with an option.

   

   Ensure that all employees can participate in the lead qualification process

   • • Microsoft Teams
   • • LinkedIn Sales Navigator
   • • Microsoft Dataverse
   • • Knowledge Articles

   Display the latest news about the currently selected Lead record to Dynamics 365 Sales users

   • • Microsoft Teams
   • • LinkedIn Sales Navigator
   • • Microsoft Dataverse
   • • Knowledge Articles

   Acquire relevant account information from Dynamics 365 Finance

   • • Microsoft Teams
   • • LinkedIn Sales Navigator
   • • Microsoft Dataverse
   • • Knowledge Articles

5. Question 5 · 1

   A company wants an application that meets the following requirements: ✑ Display the latest news about the company. ✑ Recommend leads to sales team members. You need to identify an application to meet the requirements. What should you recommend?

   Choose one answer.

   • LinkedIn Campaign Manager
   • Dynamics 365 Sales Insights
   • LinkedIn Sales Manager
   • Dynamics 365 Customer Service

6. Question 6 · 1

   You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. Which three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • SharePoint Online
   • Microsoft Teams
   • Power BI
   • OneDrive for Business
   • Power Automate

7. Question 7 · 1

   A company plans to use Dynamics 365 Sales out-of-the-box functionality. The company wants to use leads to track potential business. Salespeople want an automatic record creation process after qualifying leads. You need to identify which records are automatically created. Which three record types are automatically created? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • Contact
   • Quote
   • Project
   • Account
   • Opportunity

8. Question 8 · 1

   A company uses social media for marketing. The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing. You need to determine the supported social media activities. Which action is supported?

   Choose one answer.

   • Analyze the sentiment of posts about a company
   • Get notified when a company is mentioned
   • Automatically follow another account when a specified condition is met
   • Schedule a post to be published in the future

9. Question 9 · 1

   Sales representatives need a view of all of their customers and the statistics that relate to these customers. You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts. What are three possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • Import Excel data
   • Create charts
   • Create reports in the report wizard
   • Embed Power BI reports in a system dashboard
   • Create custom forms

10. Question 10 · 1

    DRAG DROP - A company plans to replace its existing software with Microsoft products. You need to recommend an app to accomplish each task. Which app should you recommend? To answer, drag the appropriate applications to the correct links. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

    Match each destination with an option.

    

    Send a survey

    • • Dynamics 365 Customer Voice
    • • Dynamics 365 Customer Insights
    • • Dynamics 365 Sales Insights

    Identify customers in multiple types of data sources

    • • Dynamics 365 Customer Voice
    • • Dynamics 365 Customer Insights
    • • Dynamics 365 Sales Insights

11. Question 11 · 1

    HOTSPOT - You are creating segments in Dynamics 365 Marketing. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

    Choose an option for each prompt.

    

    You can set up dynamic segments to include contacts, leads, and accounts.

    • • Yes
    • • No

    When you are using a static segment, you must manually pick the members to be included or select by query.

    • • Yes
    • • No

    The scope of a segment determines if the segment is dynamic or static.

    • • Yes
    • • No

12. Question 12 · 1

    HOTSPOT - A company plans to use Microsoft Dynamics 365 Marketing. You need to describe app event functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

    Choose an option for each prompt.

    

    Payment gateways can be configured to work with an event website.

    • • Yes
    • • No

    Microsoft Teams webinars can be created from Dynamics 365 Marketing.

    • • Yes
    • • No

    Attendees can book hotel rooms through an event website.

    • • Yes
    • • No

13. Question 13 · 1

    An online retail company uses Dynamics 365 Marketing. Customers abandon carts with items after shopping on the company’s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase. You need to select a feature to send the mail. Which feature should you use?

    Choose one answer.

    • Segment-based journey
    • Trigger-based journey
    • Power Automate desktop flow
    • Email campaign
    • Customer interactions timeline

14. Question 14 · 1

    HOTSPOT - A company uses Dynamics 365 Sales. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

    Choose an option for each prompt.

    

    Opportunity stakeholders only represent users who need access to a record.

    • • Yes
    • • No

    Opportunities can be edited only by users who are part of that record’s sales team.

    • • Yes
    • • No

    An opportunity stakeholder is an example of a connection role.

    • • Yes
    • • No

15. Question 15 · 1

    HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

    Choose an option for each prompt.

    

    Discount lists are a feature in the product catalog.

    • • Yes
    • • No

    When creating a product family, you can have only two child levels beneath the primary category.

    • • Yes
    • • No

    Product bundles can be part of product families.

    • • Yes
    • • No

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