PL-500 practice test

1. Question 1 · 1

   Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study: To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background: City Power and Light is one of the biggest energy companies in North America. They extract, produce and transport oil. The company has more than 50 offices and 100 oil extraction facilities throughout the United States, Canada, and Mexico. They use railways, trucks, and pipelines to move oil and gas from their facilities. The company provides the following services: * Produce oil from oil sands safely, responsibly, and reliably. * Refine crude of into high-quality products. * Develop and manage wind power facilities. * Transport oil to different countries/regions. City Power and Light uses various Microsoft software products to manage is daily actives and run its machine-critical applications. Maintenance Tasks: A user named Admin1 creates a cloud flow named ManagePipelineMaintenanceTasks. Admin1 applies a data loss prevention (DLP) policy to the flow. Admin1 shares the flow with a user named PipelineManager1 as co-owner. You must determine the actions that PipelineManager1 can perform. Maintenance Scheduler: You create a cloud flow that uses a desktop flow. The desktop flow connects to third-party services to fetch information. You must not permit the desktop flow to run for more than 20 minutes. You must configure sharing for MaintenanceScheduler to meet the following requirements: * User1 must be able to work with you to modify the desktop flow. * User2 must be able to access and review the run history for the flow. * You must grant User3 permissions to run but not modify the desktop flow. ERPDataOperations flow: City Power and light uses an enterprise resource planning (ERP) system. The ERP system does not have an API. Each day the company receives an email that contains an attachment. The attachment lists orders from the company’s rail transportation partners. You must create an automation solution that reads the contents of the email and writes records to the ERP system. The solution must pass credential from a cloud flow to a desktop flow. RailStatusUpdater: City Power and Light actively monitors all products in transit. You must create a flow named RailStatusUpdater that manages communications with railways that transport the company’s products. RailStatusUpdater includes five desktop flow actions. You must run the desktop flows in attended mode during testing. You must run the desktop flows in unattended mode after you deploy the solution. You must minimize administrative efforts. Packaging: You must package the automations in a solution. All required components must be included in the solution. ProductionMonitor flow: You create a cloud flow named ProductionMonitor which uses the Manually trigger a flow trigger. You plan to trigger ProductionMonitor from a cloud flow named ProdManager. You add a Run a Child flow action in ProdManager to trigger ProductionMonitor. When you attempt to save ProdManager the following error message displays: Request to XRM API failed with error: 'Message:Flow client error returned with status code "Bad request" and details "("error": {"code":ChildFlowUnsupportedForinvokerConnections", "message": The workflow with id 8d3bcde7-7e98-eb11-b1ac-000d3a32d53f", named FlowA cannot be used as a child workflow because child workflows only support embedded connections. "}}"Code" 0x80060467 InnerError.' CapacityPlanning flow: Developers within the company use could flows to access data from an on-premises capacity planning system. You observe significant increases to the volume of traffic that the on-premises data gateway processes each day. You must minimize gateway failures. DataCollector flow: You have a desktop flow that interacts with a web form. The flow must write data to several fields on the form. You are testing the flow. The flow fails when attempting to write data to any field on the web form. RailStatusUpdater flow: The RailStatusUpdater flow occasionally fails due to machine connection errors. You can usually get the desktop flow to complete by resubmitting the cloud flow run. You must automate the retry process to ensure that you do not need to manually resubmit the cloud flow when machine connection errors occur. You need to resolve the issue with the DataCollector flow. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

   Choose all answers that apply.

   • Configure the Populate text field on a web page actions to continue running the flow in case of error.
   • Replace the Populate text field on a web page action with the Send keys action to write data.
   • Remove the Focus text field on a web page actions that precede actions which write data to text fields.
   • Add an if web page contains action to determine whether a field exists and write data only when true.
   • Modify selectors to ensure that field attributes are mapped correctly.

2. Question 2 · 1

   You have an automation solution that uses a desktop flow. The flow reads data from a file that is stored on a UserA’s machine and writes the data to an application. You import the solution to an environment that is connected to UserB’s machine. UserB reports that the flow fails. An alert indicates that the path to a file does not exist. You confirm that the file present on the UserB’s desktop. You need to resolve the issue. What should UserB do?

   Choose one answer.

   • Move the file to the user’s documents folder.
   • Change the location of the file to a specific path that is not dependent on the signed-in user.
   • Modify the action to retry if the process cannot find the file.
   • Change access rights for the file to allow read operations for the PAD process.

3. Question 3 · 1

   HOTSPOT - You are designing automation processes for a company. You need to select the appropriate action for each automation scenario. Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

   Choose an option for each prompt.

   

   Automate keyboard input and mouse movements for a product ordering website that does not have an API.

   • • Add an HTTP trigger.
   • • Create a custom connector.
   • • Create a desktop flow.

   Automate a process for a desktop application that provides an API with authenticated access.

   • • Create and run a dataflow.
   • • Create a custom connector.
   • • Create and run a Dataverse view.
   • • Create a desktop flow.

   Automate keyboard input and mouse movements for a desktop application.

   • • Create a custom connector.
   • • Create a cloud flow.
   • • Create a desktop flow.

4. Question 4 · 1

   HOTSPOT - You are developing an automation solution for a bank. The solution will use a cloud flow and a desktop flow. The cloud flow retrieves sensitive information from Azure Key Vault and must pass the information to the desktop flow. You configure a Get secret action as shown in the Get secret exhibit. You configure the desktop flow as shown in the Desktop flow exhibit. You need to ensure that no one can preview sensitive information by viewing the cloud flow or desktop flow run details. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

   Choose an option for each prompt.

   

   

   

   The Get Secret action is configured to protect sensitive data in the cloud flow.

   • • Yes
   • • No

   The desktop flow is configured to protect account login and password data.

   • • Yes
   • • No

   Data extracted by the desktop flow is visible to users.

   • • Yes
   • • No

5. Question 5 · 1

   DRAG DROP - A company plans to implement AI models to perform business processes. You need to determine whether to use prebuilt or custom AI models. Which type of model should you use for each scenario? To answer, drag the appropriate model types to the correct scenarios. Each model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

   Match each destination with an option.

   

   Extract information from a receipt.

   • • Prebuilt
   • • Custom

   Detect spam emails.

   • • Prebuilt
   • • Custom

   Identify the language used in a text document.

   • • Prebuilt
   • • Custom

   Extract information from tax documents.

   • • Prebuilt
   • • Custom

6. Question 6 · 1

   You are developing a desktop flow. You need to include an IF statement that contains AND logic within the flow. Which expression should you use for the IF statement?

   Choose one answer.

   • IF (IsEmpty(Variable1) AND IsEmpty(Variable2)) = $'''True'''
   • IF IsEmpty(IsEmpty(Variable1) AND IsEmpty(Variable2))
   • IF $'''%IsEmpty(Variable1)% AND %IsEmpty(Variable2)% ''' = $'''True'''
   • IF (IsEmpty(Variable1) OR IsEmpty(Variable2)) = $'''True'''

7. Question 7 · 1

   HOTSPOT - You need to design automation solutions for a company. What should you implement? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

   Choose an option for each prompt.

   

   Sign into a web application that does not have an API and download a CSV file.

   • • Cloud flow
   • • Desktop flow
   • • File system connector
   • • Outlook connector

   Access a CSV file from a local drive.

   • • SharePoint connector
   • • OneDrive connector
   • • File system connector
   • • Outlook connector

   Send an email that includes a CSV file attachment.

   • • SharePoint connector
   • • OneDrive connector
   • • File system connector
   • • Outlook connector

8. Question 8 · 1

   DRAG DROP - You are designing automation processes. You need to configure the run mode for each automation scenario. Which run modes should you use? To answer, drag the appropriate run modes to the correct scenarios. Each run mode may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

   Match each destination with an option.

   

   Automate the transfer of data from a file you save locally in an active user session to an application installed on your machine.

   • • Attended
   • • Unattended

   Run 10 credit card checks in parallel in a system without API.

   • • Attended
   • • Unattended

   Trigger an automation to update data in a customer relationship management app after an approval process completes.

   • • Attended
   • • Unattended

9. Question 9 · 1

   DRAG DROP - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background - Contoso Pharmaceuticals distributes specialty pharmaceuticals, ingredients, and raw materials throughout North America. The company has 33 offices and 12 warehouses across the US, Mexico, and Canada. As their customers’ needs grow in sophistication, Contoso wants to delight customers with breakthrough products, exceptional service, and on-time delivery of materials. They want to automate time consuming and manual processes that are prone to error. Contoso wants to consolidate and automate ordering and fulfillment processes. • The company has a fleet of 500 delivery trucks. The company has 150 drivers and uses third-party contractors to deliver goods. • The company has 400 warehouse workers and 30 finance clerks. • Contoso has 85 sales representatives and 50 customer service representatives. Sales representatives spend most of their time on the road visiting customers or prospects. • The IT department consists of four system administrators and six system analysts. Current environment - Overview - Contoso Pharmaceuticals has a custom enterprise resource management (ERP) system. It is difficult to integrate other applications and services with the system. Office staff manually key in purchase orders, customer orders, and invoices after they receive a scan or hard copy of an agreement. Applications - • The company uses a custom supplier management system named SMSApps that runs on each user’s workstation. The system is costly to run and maintain. SMSApp does not have an API. • Sales representatives manage customer requests by using Dynamics 365 Sales. • Contoso has Microsoft Power Platform development, user acceptance testing (UAT), and production environments. • Administrators create one Accounts Payable (AP) mailbox for each environment to support testing. • The use of a DLP policy and Desktop Flow development is specified as part of the automation requirements. Security - You assign all users one or more Microsoft Dataverse security roles. Business Process - 1. Sales representatives create quotes by using a Microsoft Word document template. The template allows representatives to include product, quantity, and cost estimation details that will be needed to fulfil an order. The representative converts quotes to a PDF file and emails the file to the customer for approval. 2. The sales representative alerts the finance team about the new order and emails the finance team a copy of the quote for processing. 3. The finance team prints the quote and manually creates a purchase order (PO) into SMSApp to request materials from a known and trusted vendor. 4. The SMSApp distributes the PO to stakeholders. The system sends a copy to a shared finance team mailbox. 5. Once a PO is fulfilled by a vendor, the system sends an email to the finance mailbox. The finance team releases an order to the warehouse. 6. Materials are shipped from the vendor to one of Contoso’s warehouses. Warehouse workers enter key information from the waybill into SMSApp. The materials are unloaded and racked in the warehouse until they are shipped to customers. 7. Upon checking for new daily orders in SMSApp, they see an open order is pending that is awaiting the newly received materials. 8. The Warehouse worker loads an order onto a truck for delivery and marks the order as complete in SMSApp. 9. Sales representatives provide fulfillment status and tracking information for orders. 10. A finance clerk prepares an invoice and sends the invoice to the customer by email. The clerk sends a copy of the email to the shared AP mailbox. 11. The AP team monitors the shared mailbox to confirm that the customer has paid the invoice. Requirements - Functional requirements - • Large volume orders must be processed before other orders. • Invoices must be cross-checked with received items against packing slip for shipments. • The finance team must be able to analyze patterns in transactional data to conduct fraud prevention activities. • You must automate the process of entering data about incoming orders into SMSApp. • The solution must follow the principle of least privilege. Purchase Order Quantity flow - • You must create an unmanaged solution to update purchase order details in SMSApp. The flow must use a manual trigger. • Members of Accounts Payable team will be testers for the solution. They must be able to access the Purchase Order Quantity flow. Flow for processing invoice data • You must create a flow to monitor the AP mailbox. When an invoice arrives as an attachment in the inbox, the flow must automatically process the invoice data by using a form processing model. The flow must cross-check the received items against the packing slip. • You must use different Accounts Payable email addresses for development, user acceptance testing (UAT), and production environments. • You must use an environment variable to represent the Accounts Payable mailbox for the environment in use. • You must be able to use the environment variable across multiple cloud flows, a custom connector, and a canvas app. Technical requirements - • Users must only be allowed to connect to and access systems that are required for the employee to perform required job tasks. • All automation flows must be either co-owned or shared between staff. • All employees must be able to access the new environment to build personal productivity automations. • You must distribute the workload for desktop flows to optimize productivity. • A DLP policy must be created and applied to the Development environment. Connectors required by the data entry automation flow must be added to the policy. Order fulfillment flow - You must automate the customer communication process by using an unattended desktop flow. The flow must check the fulfilment status of each active order in SMSApp. If an order is fulfilled, the flow must send the customer an email that includes tracking information for their order. Monitor flows - • All data extracted from Invoices should be stored in a custom Dataverse table. • You must assign users from the finance to the Finance business unit. You must add these users to a new security role named Finance. • Finance users must be prevented from creating or deleting invoice records. • All users must be able to view invoices. Issues - Invoice data - All users report that they can see and modify invoice data. New environment - • The IT department creates a new environment that includes Microsoft Dataverse. An employee reports operational issues in Power Platform Admin center. • A user switch to the new environment and creates a cloud flow named FlowA that triggers a desktop flow. The user reports that the cloud flow does not trigger the desktop flow to run. • A user attempts to create a Desktop flow in the default environment. A Dataverse error message displays. Data entry automation flow - An administrator runs a new desktop flow in the development environment to automate data entry into SMSApp. The flow automatically reverts to a suspended state. Order fulfillment flow - The warehouse team observers that the order fulfillment flow has stopped working. Orders are flowing into SMSApp but customers do not receive tracking emails. A system administrator is troubleshooting the flow on the target machine. You need to implement a solution to manage the priority of incoming orders. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

   Arrange the options in the correct order.

   

   • Select the desktop flow and then select Move to top.
   • Edit the desktop flow and add conditional logic for the order volume.
   • Change the desktop flow’s priority to High.
   • Edit the desktop flow and add conditional logic for the order volume.
   • Set the desktop flow’s queue order based on the volume for an order.
   • Set the priority value based on the volume of the order.
   • Modify the Run a flow built by Power Automate Desktop action.

10. Question 10 · 1

    Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background - Contoso Pharmaceuticals distributes specialty pharmaceuticals, ingredients, and raw materials throughout North America. The company has 33 offices and 12 warehouses across the US, Mexico, and Canada. As their customers’ needs grow in sophistication, Contoso wants to delight customers with breakthrough products, exceptional service, and on-time delivery of materials. They want to automate time consuming and manual processes that are prone to error. Contoso wants to consolidate and automate ordering and fulfillment processes. • The company has a fleet of 500 delivery trucks. The company has 150 drivers and uses third-party contractors to deliver goods. • The company has 400 warehouse workers and 30 finance clerks. • Contoso has 85 sales representatives and 50 customer service representatives. Sales representatives spend most of their time on the road visiting customers or prospects. • The IT department consists of four system administrators and six system analysts. Current environment - Overview - Contoso Pharmaceuticals has a custom enterprise resource management (ERP) system. It is difficult to integrate other applications and services with the system. Office staff manually key in purchase orders, customer orders, and invoices after they receive a scan or hard copy of an agreement. Applications - • The company uses a custom supplier management system named SMSApps that runs on each user’s workstation. The system is costly to run and maintain. SMSApp does not have an API. • Sales representatives manage customer requests by using Dynamics 365 Sales. • Contoso has Microsoft Power Platform development, user acceptance testing (UAT), and production environments. • Administrators create one Accounts Payable (AP) mailbox for each environment to support testing. • The use of a DLP policy and Desktop Flow development is specified as part of the automation requirements. Security - You assign all users one or more Microsoft Dataverse security roles. Business Process - 1. Sales representatives create quotes by using a Microsoft Word document template. The template allows representatives to include product, quantity, and cost estimation details that will be needed to fulfil an order. The representative converts quotes to a PDF file and emails the file to the customer for approval. 2. The sales representative alerts the finance team about the new order and emails the finance team a copy of the quote for processing. 3. The finance team prints the quote and manually creates a purchase order (PO) into SMSApp to request materials from a known and trusted vendor. 4. The SMSApp distributes the PO to stakeholders. The system sends a copy to a shared finance team mailbox. 5. Once a PO is fulfilled by a vendor, the system sends an email to the finance mailbox. The finance team releases an order to the warehouse. 6. Materials are shipped from the vendor to one of Contoso’s warehouses. Warehouse workers enter key information from the waybill into SMSApp. The materials are unloaded and racked in the warehouse until they are shipped to customers. 7. Upon checking for new daily orders in SMSApp, they see an open order is pending that is awaiting the newly received materials. 8. The Warehouse worker loads an order onto a truck for delivery and marks the order as complete in SMSApp. 9. Sales representatives provide fulfillment status and tracking information for orders. 10. A finance clerk prepares an invoice and sends the invoice to the customer by email. The clerk sends a copy of the email to the shared AP mailbox. 11. The AP team monitors the shared mailbox to confirm that the customer has paid the invoice. Requirements - Functional requirements - • Large volume orders must be processed before other orders. • Invoices must be cross-checked with received items against packing slip for shipments. • The finance team must be able to analyze patterns in transactional data to conduct fraud prevention activities. • You must automate the process of entering data about incoming orders into SMSApp. • The solution must follow the principle of least privilege. Purchase Order Quantity flow - • You must create an unmanaged solution to update purchase order details in SMSApp. The flow must use a manual trigger. • Members of Accounts Payable team will be testers for the solution. They must be able to access the Purchase Order Quantity flow. Flow for processing invoice data • You must create a flow to monitor the AP mailbox. When an invoice arrives as an attachment in the inbox, the flow must automatically process the invoice data by using a form processing model. The flow must cross-check the received items against the packing slip. • You must use different Accounts Payable email addresses for development, user acceptance testing (UAT), and production environments. • You must use an environment variable to represent the Accounts Payable mailbox for the environment in use. • You must be able to use the environment variable across multiple cloud flows, a custom connector, and a canvas app. Technical requirements - • Users must only be allowed to connect to and access systems that are required for the employee to perform required job tasks. • All automation flows must be either co-owned or shared between staff. • All employees must be able to access the new environment to build personal productivity automations. • You must distribute the workload for desktop flows to optimize productivity. • A DLP policy must be created and applied to the Development environment. Connectors required by the data entry automation flow must be added to the policy. Order fulfillment flow - You must automate the customer communication process by using an unattended desktop flow. The flow must check the fulfilment status of each active order in SMSApp. If an order is fulfilled, the flow must send the customer an email that includes tracking information for their order. Monitor flows - • All data extracted from Invoices should be stored in a custom Dataverse table. • You must assign users from the finance to the Finance business unit. You must add these users to a new security role named Finance. • Finance users must be prevented from creating or deleting invoice records. • All users must be able to view invoices. Issues - Invoice data - All users report that they can see and modify invoice data. New environment - • The IT department creates a new environment that includes Microsoft Dataverse. An employee reports operational issues in Power Platform Admin center. • A user switch to the new environment and creates a cloud flow named FlowA that triggers a desktop flow. The user reports that the cloud flow does not trigger the desktop flow to run. • A user attempts to create a Desktop flow in the default environment. A Dataverse error message displays. Data entry automation flow - An administrator runs a new desktop flow in the development environment to automate data entry into SMSApp. The flow automatically reverts to a suspended state. Order fulfillment flow - The warehouse team observers that the order fulfillment flow has stopped working. Orders are flowing into SMSApp but customers do not receive tracking emails. A system administrator is troubleshooting the flow on the target machine. You need to ensure that the solution uses the correct accounts payable mailbox. Which three actions should you perform? Each correct answer part of the solution. NOTE: Each correct selection is worth one point.

    Choose all answers that apply.

    • Set the default value for the accounts payable mailbox in the environment.
    • Turn off and then turn on the cloud flows.
    • Set the current value for the accounts payable mailbox in the environment.
    • Use one environment variable for both the cloud flows and the canvas app.
    • Use separate environment variables for the cloud flow and the canvas app.

11. Question 11 · 1

    You have an automation solution that uses a desktop flow. The flow reads data from a file that is stored on a UserA’s machine and writes the data to an application. You import the solution to an environment that is connected to UserB’s machine. UserB reports that the flow fails. An alert indicates that the path to a file does not exist. You confirm that the file present on the UserB’s desktop. You need to resolve the issue. What should UserB do?

    Choose one answer.

    • Delete and recreate the file.
    • Change access rights for the file to allow read operations for the PAD process.
    • Change the location of the file to a specific path that is not dependent on the signed-in user.
    • Modify the action to retry if the process cannot find the file.

12. Question 12 · 1

    You need to package the automations. What should you do?

    Choose one answer.

    • Show dependencies within the solution.
    • Remove unmanaged layers.
    • Add existing components to the solution.
    • Add required components to each item within the solution.

13. Question 13 · 1

    You have an automation solution that uses a desktop flow. The flow reads data from a file that is stored on a UserA’s machine and writes the data to an application. You import the solution to an environment that is connected to UserB’s machine. UserB reports that the flow fails. An alert indicates that the path to a file does not exist. You confirm that the file present on the UserB’s desktop. You need to resolve the issue. What should UserB do?

    Choose one answer.

    • Delete and recreate the file.
    • Use the Get Windows environment variable action to read the USERNAME environment variable and use the value in the path to the user's desktop.
    • Modify the action to retry if the process cannot find the file.
    • Change access rights for the file to allow read operations for the PAD process.

14. Question 14 · 1

    You have an automation solution that uses a desktop flow. The flow reads data from a file that is stored on UserA's machine and writes data to an application. You import the solution to an environment that is connected to UserB's machine. UserB reports that the flow fails. An alert indicates that the path to the file does not exist. You confirm that the file is present on UserB's desktop. You need to resolve the issue. What should UserB do?

    Choose one answer.

    • Move the file to the user's documents folder.
    • Modify the action to retry if the process cannot find the file.
    • Use the Get Windows environment variable action to read the USERNAME environment variable and use the value in the path to the user's desktop.
    • Change the access rights for the file to allow read operations for the current user.

15. Question 15 · 1

    HOTSPOT - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background - Woodgrove Bank is a large, member-owned bank in the United States Woodgrove Bank provides financial products with low customer fees and direct customer service. Woodgrove Bank has 177 branches across the United States with 5.000 branch staff and supervisors serving over 750,000 members. The primary languages used by most members include English and Spanish when interacting with customer service representatives. The Woodgrove Bank headquarters is in California and has 450 office workers. The office workers include financial advisors, customer service representatives, finance clerks, and IT personnel. Current environment. Bank applications • An application named Banker Desktop. The branch employees use this desktop app to review business transactions and to perform core banking updates. • An application named Member Management System. This application is a custom customer relationship management (CRM) that integrates with other systems by using an API interface. • An application named Fraud Finder. This application is a mission-critical, fraud management application that runs on the employees' desktops. The bank has experienced challenges integrating the application with other systems and is expensive to support. • SharePoint Online provides an employee intranet as well as a member document management system that includes polices, contracts, statements, and financial planning documents. • Microsoft Excel is used to perform calculations and run macros. Branch employees may have multiple Microsoft Excel workbooks open on their desktop simultaneously. Current environment. Bank devices • All supervisors are provided with a mobile device that can be used to access company email and respond to approval requests. • All branch employees and supervisors are provided with a Windows workstation. Requirements. New member enrollment Woodgrove Bank requires new members to sign up online to start the onboarding process. The bank requires some manual steps to be performed during the onboarding process. First step: • Members complete an online Woodgrove Bank document and email the PDF attachment to the bank’s shared mailbox for processing. Second step: • Members are asked to provide secondary identification to their local branch, such as a utility bill, to validate their physical address. • Branch staff scan the secondary identification in English or Spanish using optical character recognition (OCR) technology. Third step: • A branch supervisor approves the members’ application from their mobile device. • Only supervisors are authorized to complete application approvals. Fourth step: • Data that is received from applications must be validated to ensure it adheres to the bank's naming standards. The bank has the following requirements for the members’ data: • New members must be enrolled by using the document automation solution. • Member data is subject to regulatory requirements and should not be used for non-business purposes. • A desktop workflow is required to retrieve member information from the Member Management System on-demand or by using a cloud flow. Requirements. Bank fees - The process for calculating bank fees include: • using a shared Excel fee workbook with an embedded macro, and • an attended desktop flow that is required to automate the fee workbook process. The flow should open an Excel workbook and calculate the members' fees based on the number of products. Requirements. Fraud detection - The bank has the following requirements to minimize fraud: • Branch employees must use the Fraud Finder application during onboarding to validate a member’s identity with other third-party systems. • Branch employees must be able to search for a member in the Fraud Finder application by using a member's full name or physical address. • If fraudulent activity is identified, a notification with member details must be sent to the internal fraud investigation team. Requirements. Technical - The bank has the following technical requirements: Flows - • The Fraud Finder application uses a custom connector with Power Automate to run fraud checks. • The application approval process triggers a cloud flow, then starts an attended desktop flow on the branch employee s workstation and completes the approval. • The banker desktop flow runs using the default priority • An IT administrator is the co-owner of the banker desktop flow. • The IT department will be installing the required OCR language packs. • The Extract text with OCR action is used to import the members' secondary identification Member Management System - • A secure Azure function requires a subscription key to retrieve members’ information. • Production flows must connect to the Member Management System with a custom connector. The connector uses the Azure function to perform programmatic retrievals, creates, and updates. • The host URL has been added to the custom connector as a new pattern. • A tenant-level Microsoft Power Platform data loss prevention (DLP) policy has been created to manage the production environment. • A developer creates a desktop flow to automate data entry into a test instance of the Member Management System. • A developer creates an on-demand attended desktop flow to connect to a data validation site and retrieve the most current information for a member. Banker desktop application - • A banker desktop flow is required to update the core banking system with other systems. • When a transaction is complete, the branch employee submits the request by using a submit button. • After submitting the request, an instant cloud flow calls an unattended desktop flow to complete the core banking update. • The banker desktop flow must be prioritized for all future transactions. Deployment & testing - • Development data must be confined to the development environment until the data is ready for user acceptance testing (UAT). • The production environment in SharePoint Online must connect to the development instance of the Member Management System. • Developers must be able to deploy software every two weeks during a scheduled maintenance window. • The banker desktop flow must continue to run during any planned maintenance. • The fraud custom connector requires a policy operation named EscalateForFraud with a parameter that uses the members' full name in the request. Scalability - • The bank requires a machine group to distribute the automation workload and to optimize productivity. • The IT administrator needs to silently register 20 new machines to Power Automate and then add them to the machine group. Security - • The IT administrator uses a service principal account for machine connection. • The IT administrator has the Desktop Flow Machine Owner role. Issues - A branch staff member reports the document automation solution is not processing new members’ data and emails are not being sent for approvals. An IT administrator reports that the banker desktop flow has become unresponsive from data that is queued in another flow. Code - A Power Automate developer created the following script for the Member Management System desktop flow: You need to identify which automation technology to use for the application approval process. What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

    Choose an option for each prompt.

    

    

    Trigger the cloud flow.

    • • instant flow
    • • scheduled flow
    • • automated flow
    • • desktop flow

    Desktop flow connection.

    • • supervisor's registered machine
    • • supervisor's registered machine group
    • • branch shared machine
    • • supervisor s mobile device

    Run the desktop flow.

    • • authenticated and unlocked
    • • authenticated and locked
    • • unauthenticated
    • • authenticated school account and locked

Paid access to all 143 questions

Each purchase applies to this certification. Prices are one-time payments, not monthly subscriptions.